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E-commerce sites
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BKPO Communications develops B2B and B2C e-commerce solutions that are fully
integrated with a company's existing business systems. We help businesses
realize results from their e-commerce initiatives by building the framework,
systems, tools, content, and compelling interface design required to empower
customers to complete purchase transactions with ease and confidence. Our team
is capable of handling all aspects of e-commerce strategy and development,
including end-to-end security, distributed transaction processing, XML-based
interoperability, and integration with online payment, order processing,
content management, and customer relationship management systems.
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| MANAGE THE ENTIRE TRANSACTION CYCLE |
| BKPO helps companies leverage the Internet to strengthen
customer relationships, increase efficiencies, and exploit new channels for
selling products and services. With experience building complete, turnkey
e-commerce solutions across multiple digital channels, BKPO can integrate or
custom-build applications for product presentation and browsing, shopping cart
functionality, order tracking, account management, payment resolution,
personalization, content management, customer relationship management, as well
as inventory and catalog management. We ensure that the solutions we deliver
allow companies to manage and control the entire transaction cycle - from the
initial customer contact, through to product selection, payment processing, and
fulfillment.
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| INTEGRATE E-COMMERCE INITIATIVES WITH ENTERPRISE
SYSTEMS
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| BKPO works with companies to develop strategies for
leveraging existing investments in technology and legacy data. We minimize the
impact of an e-commerce solution on the traditional aspects of an enterprise by
building projects with the company's existing infrastructure and internal
resource requirements in mind. Our technical architects carefully examine a
company's systems, making recommendations on the hardware and software required
for the customized solution, providing input on "buy vs. build" decisions, and
determining how the required third-party components will be integrated into the
e-commerce application.
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| ENSURE TRANSACTION SECURITY
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| BKPO ensures that companies will be able to offer secure
transaction processing online in order to win the confidence and loyalty of
customers. We take advantage of the latest Internet security standards,
including 128-bit SSL encryption, as well as emerging credit card processing
standards such as SET. Our application services group ensures that systems are
continually monitored and protected from security breaches, and that issues are
managed from detection to resolution without any traffic interruption. |
| CONTROL THE COST AND QUALITY OF CUSTOMER SERVICE AND
SUPPORT
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| Internet technologies have presented businesses with greater
opportunities to interact with and sell to customers directly, while presenting
new challenges in maintaining the consistency of customer service across online
and offline channels.BKPO works with companies to manage the cost of providing
service and support to customers through multiple points of interaction. Based
on a company's internal resources, the nature of its e-commerce initiatives,
and the needs of its customers, BKPO develops an integrated customer support
infrastructure that will enable the company to manage service costs, maintain
the quality of customer interactions, and capture valuable transaction data
both online and offline. |
| RELIABLE AND SCALABLE E-COMMERCE SOLUTIONS
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As an Internet solutions provider to both domestic and
global, BKPO Communications knows how to deliver superior solutions that make
good business sense. Throughout the process of developing an e-commerce
project, we place special emphasis on optimizing the security, performance,
flexibility, scalability, and reliability of the solution. Our technical
architects and developers have expertise creating custom solutions on the
leading e-commerce platforms. As Internet technologies continue to evolve, we
are devising innovative strategies for incorporating emerging technologies such
as wireless applications and Microsoft.NET into our e-commerce solutions.
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