Scripts and Utilities
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BKPO brings a highly customized approach to your unique business needs.
We bring end-to-end solutions starting with a deep knowledge of
industry-specific needs as well as relevant leading practices from outside the
industry. Our services are backed by highly experienced professionals with deep
domain skills in the utilities, energy and other process industries. We use
standard methodologies and templates to jump start your case for change,and
follow it up with the design and implementation of flexible and integrated
processes and systems while minimizing your costs and risks. Throughout this
process we are focused on working collaboratively with you to meet your
bottom-line objectives.
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| The BKPO solutions draws on a remarkable range of
skills and perspectives associated with our pioneering Global Delivery Model.
We compress your implementation time-frames while maximizing value and
flexibility. We give you industry-benchmark predictability that improves your
odds of success and reduces risks in your quest to grow and prosper in a tough,
competitive environment.
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BKPO solutions focus on four critical areas for the Utility Industry:
-Customer Service;
-Transmission and Distribution Solution;
-Shared Services;
-Trading and Risk Management Solutions ;
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Customer Service Solutions:
With the CIS Strategy and Replacement solutions, customer service organizations
are able to evaluate and rapidly update their customer information
functionality to meet growth objectives. The Enterprise.Net for CIS solutions
provides a highly structured approach in collaboration with Microsoft to move
existing, disparate systems to a flexible and consolidated .Net platform. Call
Center Optimization supports better workflow, faster response times to
customers and better productivity for customer service representatives.
Analytical CRM assists key managers with key performance information to help
increase revenue per customer while reducing costs.
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Transmission and Distribution
Solutions:
The Mobility / Wireless solution uses technology to help increase the
effectiveness of field service representatives through more on-time
communications and reduced paperwork. The Asset and Work Management solutions
improve workforce productivity, enhances resource utilization and increases
customer satisfaction with better on-time deliveries. Supply Chain
Transformation provides a framework for assessing performance across various
business units with different characteristics, and optimizing service levels
and total life cycle costs
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Shared Service Solutions:
Enterprise Portfolio Management services supports the IT organization in
rationalizing asset and project portfolio complexity, reducing maintenance
costs and positioning the portfolio for future growth. Services Procurement and
Management helps reduce the enterprise-wide costs and risks associated with
outside services such as contract labor, consulting, etc. HR Transformation
helps retain specialized skills and reduces costs for employee services while
providing better and timelier information. Document Management automates
existing processes to improve productivity and response times for retrieving
various types of information while meeting regulatory requirements.
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Trading and Risk Management Solutions:
Trading and Risk Management is supported by our experiences in the energy
industry for providing real time information, improved analytics and reduced
manual intervention.
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