The growth of an enterprise necessitates expansion of IT infrastructure. Customer demand for rapid turnaround cycles, call for constant upgrades to IT support systems, acquisition of newer systems and technologies results in increased costs even before returns on earlier investments have been realized. Technical expertise is needed to run these complex IT support systems, and this leads to newer challenges like costs involved in attracting, retaining and managing talent. At BKPO , Our Competitive outsourcing model is geared towards providing tailored solutions. Technologies we work on :- We can help the following companies:
Insurance companies
Financial services companies
Medical instrumentation
Online loyalty programs
Food manufacturers
Research companies
Consulting companies
Hardware and software companies
Internet service providers (ISPs)
Application service providers (ASPs)
Internal corporate helpdesks
Web hosting services
Telephone and Internet banking operations
Long-distance international products
E-commerce market: e-tailers and online marketers
Our service suite includes traditional call handling, as well as alternative electronic methods, such as e-mail, live chat, web collaboration, advanced integrated voice-response, automated self-help tools and computer telephony integration. Our service center team is staffed with specialists for each technical and application area. Key selection parameters include technical capabilities, communication skills, inter-personal skills and industry certification. Teams are provided with ongoing technical, soft skills and language training to enable effective user interaction and foster efficient problem solving skills. Training programs concentrate on accent compatibility, stress management, customer focus, time management and telephone etiquette. OUR HELP DESK EXPERTISE
IT help desk assessment, policy and procedure design and configuration.
Our partnership is based on a client Service Level Agreement, which helps us set a performance benchmark.
Trained help desk professionals with certifications in various platforms.
Industry standard automated call distribution, call-tracking systems, scripting and knowledge tools used to effectively handle calls and resolve problems.
BENEFITS :- The BKPO Global Services Center offers the following benefits to potential clients:
Capability to take the technical help desk/call center to offshore facility in India, thus reducing about 40 to 50 per cent of long term costs
Opportunity for 24x7 help desk support, by leveraging the time zone differences between India and North America.
Availability of a large talent pool with the right mix of technical, business and communication skills, ensuring a competent resource base to meet expansion needs.
Ability to deploy larger teams assures improved service levels and internal customer satisfaction.
Availability of state of the art computing and communication infrastructure, enabling a shorter time to deploy the help desk.
